IC Solutions Has Touched A Nerve

It takes a lot these days to really get under people’s skin and anger them. You have to really try and you really have to push certain buttons. If there is one thing that IC Solutions, the inmate communications provider, is known for is making customers as mad as they can be and then some. That is because they are not playing fair and they are making up their own rules to the game. They like to do things on their terms, and there is no wiggle room and there is no chance at improvement and there is no chance at making things better for the customers.

That is why so many people laugh at the fact that IC Solutions even has a customer service team in the first place, http://www.al.com/news/index.ssf/2015/06/the_high_cost_of_a_phone_call.html. Many people posted on that link that I just shared that they don’t feel as though the customer service team takes them seriously or even cares about their issues or their problems. They are just there to act as a customer service team, and that is it. Nothing more, nothing less. They don’t actually solve any problems or do anything good for the customers. They only create a world of pain and a world of hurt.

People must understand that these are inmates behind bars, but they are still living and breathing human beings. It is not like the minute they enter prison, all of their rights go out the window and they are kicked to the curb. They still have some rights, maybe not as many as before, but if someone has paid to talk to them, they have at least earned that right, which IC Solutions.com is blocking from them because they want to charge people multiple times and get their hands on their credit cards.

Global Tel-Link Is Accused of Being Unethical

Building a successful company is not an easy thing to do. There are many companies out there that want to compete with you. Therefore, you need to do your best to prove to the public that your company is the best. However, some companies take this idea a bit too far. They use unethical business practices to increase their profits. One such company is Global Tel Link. They are regularly mentioned as one of the most unethical companies in the United States. Nothing that the company has done to this point has been technically illegal. However, the way they go about their business on a daily basis does not please the people who are forced to deal with them.

Global Tel-Link is a provider of phone service. However, they do not deal with standard residential or business phone service. According to a PR News report, they work exclusively with prisons to provide phone service to people who have been incarcerated. The problem with the ethics of GTL stems from the fact that the rates they charge inmates are astronomical. This makes it very hard for people who are serving time to afford to make the basic calls that are important to them. For example, prisoners need to be in constant contact with their attorney if they have an appeal pending. Any communication problems during this vital time could ruin any chance of a successful appeal.

Global Tel Link has not stopped doing business in this manner because they are doing nothing wrong in the eyes of the law. Therefore, they can continue to overcharge inmates without any fear of serious legal repercussions. It will take the United States government getting involved in order to change the rates that Global Tel-Link is currently charging. Until then, inmates will have to struggle to pay for a simple call to their families. Help the ACLU spread the word about GTL’s fraud.


IC Solutions – Never Deal with Them if you Want to Get Cheated

You might have heard about IC Solutions and have come across many complaints on pissedconsumer.com from their customers, and I now know what it is exactly about. I would like to start by telling you exactly how I feel about the company and how they cheated me.

IC Solutions is only a middleman, and you would still be required to pay to the inmate facility to make or receive any calls. You will not be told about this when you purchase your local number. I was told about this after I activated the number and I saw a mail from them saying I was charged 35.00 and also an ACH fee of 25.00. When I called them up to ask for a refund, they refused to do so and threatened me that I would not be able to call my sister if I do not pay the jail. The executives even tried to tell me that there were no charges for my number even after I provided them with the proof. They said that they did not give the numbers and could not reveal the charges as it was confidential between them and the company that provides the number. They do not even tell the customers that they are not the ones who are selling their numbers.

One thing that will surprise you is their customer service. When I called them up about them overcharging me for the calls, the executives showed no interest in listening to my complaints and find a solution for it. The only thing they want from you is your money, and once they get it, you are nothing to them. When I told the executives I was charged twice for talking to an inmate and many times when the call did not get through. You can read more about their fraudulent activities on Al.com.

Global Tel-Link Has a Poor Reputation

Some companies have better reputations than others. However, Global Tel Link is at the bottom of the barrel in terms of the reputation they have with the general public. So how do they manage to stay in business? They do not do business with the general public. Their customers are prisons that they give phone service to. The bad reputation the company has earned comes from their very high and unfair rates that they charge prisoners to make phone calls. According to globaltellinkreviews.com, this practice of price gouging that Global Tel-Link regularly engages in has been universally criticized. The only problem is that what they are doing is currently legal according to the laws in the United States, reveals Yelp.

There has been a great deal of debate regarding what should be done about Global Tel Link and other companies like them. However, there has been no consensus on the issue. There have been many people calling for the government to intervene and begin regulating the prison phone industry like they do many others. However, politicians have been unwilling to get involved for a couple of reasons. First of all, prison phone companies donate to the campaign funds of important politicians. They do not want to see that money go away. Secondly, it is not an issue that the public cares about. Politicians are worried about looking bad because they are standing up for convicted criminals.

People who are convicted of a crime still have basic rights. They should be able to make affordable calls to their family and legal representation. That is not happening right now, reports topclassactions.com. A limit has been placed on the amount that Global Tel-Link and other companies can charge for inmate calls that are not to a different state. However, that measure is thought to be putting a bandage on a gaping wound.

Read More: http://www.prnewswire.com/news-releases/global-tel-link-gtl-issues-inaccurate-press-release–securus-corrects-inaccuracies-300264749.html

Keefe Group: A Key To Keeping Jails and Prisons Operational

Since 1975, Keefe has been the company that solely supplies the world of corrections with items and services. According to the Dispatch, they have pioneered the evolution of products, packaging, and technology services to meet the needs of jails and prisons all around the world. The services that they provide to jails and prisons help the inmates in the prisons with financial services, emails, a photo sharing service, and a package delivery service. They also provide jails and prisons with entertainment technology for inmates, an offender management suite, The Edge (a multi and self-service kiosk for inmates), and a phone service for inmates. Their services start when the inmate is booked until they are released.

The Access Secure Intake securely takes money from new inmates with very little assistance from a correctional officer. The Secure Deposit service provides an inmate’s friends and family with the opportunity to give them money. Keep Trak is a software system that manages correctional commissaries by taking inmate’s orders, keeps track of inmate commissary funds and account activity, keeps track of inmate’s property, controls commissary inventory, and the shipping and receiving of commissary items. Access Secure Data Detective is a software that allows correctional facilities to track the communication between inmates and the people that deposit money into their accounts. When a family member or friend wants to send an electronic message to an inmate,

Secure Mail provides an inmate’s family and friends with a way to send them electronic messages. The Enforcer is the most advanced and original technologically advanced communications system available to the corrections industry. It monitors, records, collects data from calls, and makes it very easy for an inmate to call people with a variety of payment options. The Access to Entertainment Secure Media player and music download provides entertainment to inmates by giving them access to educational activities, games, electronic mail, and pictures from family and friends. Access SecurePak allows inmate’s family and friends to go online, select items to send to them, and pay for it, all at one website. When it comes time for an inmate to be released, Keefe’s services do not stop there.

Access Corrections Secure Release gives correctional facilities the opportunity to put an inmate’s leftover funds on a debit card. This makes it to where the correctional facility does not have to give the inmate a check so the inmate will not have access to the institutions confidential banking information. The Offender Management Suite supports all facets of offender supervision and provides officers with a unified view of the whole continuum of supervision (pretrial, probation, incarceration, and parole. The last service called Secure Payments gives payees and their family and friends a quick and simple way to make parole and probation court ordered payments. Keefe also provides a lot of products for inmates to purchase from the commissary at correctional institutions.

Keefe Group has partnered with a lot of name-brand companies and created their own private label brands to make sure that safe and secure products and packaging are available to correctional institutions. Inmates can order or their family and friends can send them food, personal care products, clothes, shoes, and electronics. No matter what a correctional institution needs for their inmates from coffee to kiosks, Keefe Group is the key to providing these items and helping keep jails and prisons operational.

Read  More: http://www.prisoncensorship.info/article/fight-keefe-food-group-corruption/

Keefe Food Group Has Exclusive Contracts Throughout The Country

I know that the Keefe Food Group enjoys a corporate monopoly over the Corrections Institutions located in North America. This Group is a subsidiary of the Centric Group LLC. In fact, this is a conglomerate that has exclusive contracts (http://www.cdispatch.com/news/article.asp?aid=39055) all throughout the county and even the state and federal systems.

Anyone who has been subjugated to the system is well aware of the corruption as well as abuses that are being experienced by prisoners all through the nation. However, such practices are not limited to the prisons only. This is why Keefe Food Group as well as its parent company, Centric Group LLC, is fighting against such kind of abuses.

They are appealing to those who read MIM(Prisons) Under Lock & Key. They are asking them to write to the Keefe Group which is present in their county or state or even in the federal prisons.

I taught from TampaBay.com about two businessmen from Gainesville who have admitted that they paid bribes to state prison officials as well as officers of Keefe Commissary. This is the company that is based in St Louis and provides snacks and such other items to the prison inmates of Florida.

They appeared in the federal court in Jacksonville. They pleaded guilty to the conspiracy in which they paid kickbacks to former Corrections Secretary James V. Crosby as well as Allen Wayne Clark, who was another senior prison official.

These two men created a company in 2004. It was supposed to provide canteen services at all Florida prisons for the visitors of prisoners. In return for this agreement for operating these canteens, they agreed to pay Crosby and Clark a sum between $1,000 and $14,000 each month.

These two admitted to their guilt after federal prosecutors had announced that they would use tape-recorded conversations that took place between Dugger and Donnelly. These would be used as evidence at trial. These were the conversations that were recorded in 2009. This led to Crosby and Clark being forced to resign due to the bribery investigations. But there were no charges filed against Keefe Commissary officials. Gainesville lawyers feel that Keefe Commissary has a lot of political connections to face any charges.

Horrors Of Phone Calls

When you think of someone who is in jail, you might think that the person has now way or right to talk to other people who are on the outside world. Your mind might think that the person gets bread and water or has to stay in bed all day. This usually isn’t the case, but making phone calls is difficult for inmates because of the high price that the companies charge for the calls to be made. Anthony Kofalt is one of the people who has seen the worst of what companies like Global Tel Link charge for inmates to call home.

Families have to put money on a GTL account just to get a 10-minute phone call. Some people spend hundreds of dollars a month just to talk to loved ones who are behind bars. Depending on how far away you are located from the facility, some calls can be over $10, which means that you might get one call a day or even one or two a week if you don’t have a lot of money. The Federal Communications Commission and ACLU are trying to regulate the costs, but it’s not working as well as hoped. Right now, the only regulation that has been put in place is for state to state calls.


GTL defends prison phone calling system against vocal critics

Global Tel Link is the largest prison communications provider in the country. Over the last decade, it has faced the increasing scrutiny of critics (https://action.aclu.org/global-tel), many of whom complain that the company isn’t doing enough to curtail high rates, which are ultimately shouldered by the loved ones of inmates.

According to PR News, in some areas, the cost that prisoners pay for a phone call has gone through the roof. Unfortunately, many prisoners do not earn enough money to make these payments themselves, if they earn anything at all. Instead, the bills are footed by those who can least afford it, the often impoverished families of inmates.

One such example is the case of Heather Kofalt. The home medical provider makes just a hair above minimum wage but has been hit with over $3,000 per year in calling costs since her husband was sent to a prison where the phones are operated by GTL. Her husband’s crime, incredibly, was nothing more than stealing approximately $400 of Crest Whitestrips from a Walmart. In this case, the innocent family members of the criminal are being made to pay many times more than the total damage the crime caused.

Mrs. Kofalt says that GTL charges her $7 for every $25 she loads into her husband’s account. Furthermore, there are per-call fees associated with every call her husband makes that is put through.

But GTL is quick to reply that this case is neither typical nor particularly outrageous. The company says that the amount that inmates ultimately pay to make calls is largely determined by the prisons themselves. The companies have little say. This is because the prisons charge commissions on every phone call, keeping a large percentage in some cases. This money almost invariably goes directly to policing and monitoring the phone calls and keeping beds available in the country’s prisons. Read more on globaltellinkreviews.com.


Keefe Group and the Importance of Banning No-Bid Contracts

A typical day in an inmate’s life isn’t very exciting. Some don’t even get to see the light of day. I would agree that those who commit crimes should pay a price, but I don’t think that businesses should capitalize on the misfortune of inmates. A big issue with privatizing prisons is that it opens up incentive for companies to make a profit. Keefe Group may be profiting off of the aforementioned misfortune of inmates. This is because they are abusing their commissary contract rights to make large profits off of these inmates.

Some jails in Florida do not even offer commissary. The ones that are privileged enough to have it are forced to pay a steep price. Keefe Group is relatively transparent about its behavior. According to kingfish1935, they drastically overcharge customers on food items that are much cheaper at convenience stores. There is very little standing in the way of Keefe Group simply collecting a profit from the excess money they charge.

Two employees related to Keefe Group were recently indicted. This exposed a systemic corruption that is inherent within Florida’s prison system. The indictment also implicated others that are a part of Florida’s prison industry. I think the problem here is that the systemic corruption goes all the way to the top. It cannot be a coincidence that Keefe Group won this contract in the first place. Florida’s prison systems require a drastic overhaul. Some would argue that there is no reason that commissary foods should be subject to a contract. Each individual jail should be able to hire its own commissary suppliers. This would stop companies like Keefe Group from exploiting vulnerable inmates.

This article by cdispatch talks about the importance of banning no-bid contracts. The argument is that they open the door to systemic corruption. I am inclined to strongly agree. Keefe Group is simply doing what any business would. They’re maximizing profits by charging as much as they can. Businesses are like machines. The only way to change a machine is to alter the way it is fundamentally wired. Florida should only be issuing contracts to businesses that will aid in the fair treatment of criminals.


In spite of angry families, prison phone companies have little rate leeway

Families and inmates are often times displeased with the amount of money they’re charged for making outgoing calls from the country’s jails and prisons. Many of them reflexively look to the private contractors, blaming them simply for being the ones who run the phone systems. They perceive these corporations as somehow being inherently evil or as having no business within the prison system at all.


The reality is more complex, however. The largest single driver of calling rates within U.S. jails and prisons is the system of commissions, which some refer to as legal kickbacks, that institutions charge the companies who provide the phone service. In some cases, like with the state of Arizona, those commissions can be huge. Arizona keeps 94 cents of every dollar that is made on phone calls within its prison system. Unsurprisingly, this has led to exorbitant rates in those locations where such high commissions are permitted.


But many inmate communications companies, like Securus Technologies, are making lemonade out of these sour circumstances. For example, in the state of Louisiana, Securus pays an average of 71 cents for every dollar in revenue it makes from inmate phone calls. Despite this, it has managed to keep the average cost of a phone call to prisoners down to about $.15 per minute.


Keeping the rates so low means that inmates get to place more calls, which keeps the inmates happy and the prisons making more money. The role that private contractors play in this system is indispensable.